FAQ’s

What is a Virtual Office?

It should feel like you’ve an office without the floor space. We’ll take care of answering your phone, collecting your mail and much more.

Will my calls be answered 24×7?

Our centre operates from 8.30am – 5pm Monday to Friday. Your options outside these hours are flexible, be it divert or voicemail service.

What if I exceed my limit of calls or credit?

We’ll charge you based on the below schedule;

Calls
$2.00 p/call (exc. GST)

Outgoing Faxes (exc. GST)
Local Areas – Brisbane City: $1.50 first page, 50c other pages
S.E. QLD – 0741, 0754, 0755, 0746: $2.00 first page, 50c other pages
Remainder of QLD, NSW (02), N.T & A.C.T.: $2.50 first page, $1.00 other pages
VIC (03), W.A., S.A., TAS: $3.00 first page, $1.50 other pages
Overseas Numbers: $5.50 first page, $2.50 other pages

Express Post (Exc GST)
C5 (A5) Envelopes – Documents Only: $6.60
B4 (A4) Envelopes – Documents Only: $8.00
500 gm Satchels: $11.20
3 kg Satchels: $15.60

Photocopies (+GST)
Black and White: 10c for each A4 page, 30c for each A3 page
Colour: 50c for each A4 page, $1 for each A3 page
Laminating Supplies, Stationary Supplies, Binding Supplies, Labels, etc are all available through reception. Please enquire for pricing

Secretarial & Administration Work (exc GST)
We’ll provide you an estimate. Our rule of thumb is $1 p/min.

Can I provide instructions on how I want my business calls answered?

Yes! Your dedicated receptionist will answer your calls in your company name and follow your instructions. Calls can be transferred to mobile or another landline or offer our premium voicemail service if you’re unavailable.

What’s in the copy centre?

A colour multi function copier with A3 capabilities. Guillotine, laminator, paper shredder, binding machine, postage scales, franking machine, and stationary consumables.

Do you take credit card?

No, Unfortunately we can’t accept credit cards.

What is a dedicated telephone line?

We lend you a dedicated phone number. You can use this phone number to divert your existing calls to.

Is there a minimum term?

It’s a monthly service and you can cancel at any time.

Can I drop off bulk mail to be posted?

Yes we can frank your mail and send it out daily, postal charges will be applied to your next invoice.

What will my postal address be?

433 Logan Road, Stones Corner, QLD 4120

Can I have parcels delivered?

Yes, parcels are delivered to a locked room. You will be notified by your preferred method of your parcels arrival. It will be secured until you collect it or we can redirect your parcels to another address.

Where is the carpark entrance?

The car park entrance at 76 Cleveland St and buzz reception for a car park, stating the name of your virtual office.

We Take Care of All The Essentials

Inclusions:

24/7 Access
Access to meeting rooms and boardroom
Receptionist to meet and greet your clients
Phone answering and message taking services
Mail Handling
High Speed Internet

Visitor Parking
Furniture
Cleaning
Outgoings and Airconditioning
Kitchen Facilities
Tea/Coffee

24/7 Access
Access to meeting rooms and boardroom
Receptionist to meet and greet your clients
Phone answering and message taking services
Mail Handling
High Speed Internet
Visitor Parking
Furniture
Cleaning
Outgoings and Airconditioning
Kitchen Facilities
Tea/Coffee

Enquire Today